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Contact us

Send us an email

If you’d like further information about Vista Gems and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.

FAQ

Please read our FAQ before sending us a message.

Shipping

Vista Gems ships to over 120 international destinations. We can ship to virtually every country in the world. Shipment typically takes anywhere from 7-21 days for delivery.

Payment Methods

What forms of payment do we accept?

We accept online payments by:

  • PayPal.
  • Debit or credit card through PayPal (without registering for a PayPal Account).
  • Credit card through Stripe.
  • PayPal-Credit via PayPal (make your payments in installments).

Returns

How do I return a gem to you?

If you need a return a gem to us during the inspection period, simply email your request to vistagem@gmail.com. Be sure to include the gem IDs of the items you wish to return. We’ll check your order and send you a return authorization code and specific return instructions

My Account

Do I need to register an account to buy gems online from Vista Gems?

Yes, customer account is required to buy gems online from our website. We welcome and service all private buyers, jewelry retailers, wholesalers and resellers!

After placing an order with us, we automatically open an account for you, so that you can view your order history, view your order history and even track your shipments with the shipping codes we provide you.

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